Shipping Policy

Thank you for shopping with Urban Glow Collection.

We are committed to getting your order to you as quickly and safely as possible.

Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

During sales, holidays, or high-volume periods, processing may take a little longer.

Shipping Time

Estimated shipping times after your order has been processed:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 1–3 business days (when available)

Shipping times are estimates and are not guaranteed.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.

Shipping Delays

Urban Glow Collection is not responsible for delays caused by weather, carrier issues, customs, or other events beyond our control.

Incorrect Shipping Address

Please verify your shipping address before placing your order.

We are not responsible for packages shipped to an incorrect address provided by the customer.

If you notice an error, email us immediately at ugcollective@yahoo.com. We will do our best to update your order before it ships.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Urban Glow Collection is not responsible for lost or stolen packages.

If your package is missing, please contact the shipping carrier first. If you still need assistance, email us at ugcollective@yahoo.com and we'll do our best to help.

International Shipping

At this time, Urban Glow Collection ships within the United States only.

Questions

If you have any questions regarding shipping, please contact us at:

Email: ugcollective@yahoo.com