Privacy Policy

Last updated: July 11, 2026

Urban Glow Collection operates this online store and website, including the related products, content, features, tools, and services offered through GlowByUrban.com. Urban Glow Collection is powered by Shopify, which allows us to provide our online shopping services to you.

This Privacy Policy explains how Urban Glow Collection collects, uses, stores, and discloses your personal information when you visit our website, create an account, make a purchase, contact us, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be connected to you. Depending on how you interact with our website, we may collect the following information:

Contact Information

This may include your:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Payment and Transaction Information

This may include:

• Payment method
• Payment confirmation
• Billing details
• Products viewed or purchased
• Items added to your cart or wishlist
• Order, return, refund, and cancellation history

Payment information is processed by Shopify and its approved payment providers. Urban Glow Collection does not directly store your complete credit or debit card information.

Account Information

If you create an account, we may collect:

• Username or login information
• Account preferences
• Saved addresses
• Order history

Communications

We collect information you provide when you:

• Contact customer support
• Send us an email
• Submit a contact form
• Request a return or refund
• Leave a review
• Communicate with us through social media

Device and Usage Information

We may automatically collect information about how you access and use our website, including:

• IP address
• Browser type
• Device type
• Network connection
• Pages viewed
• Products viewed
• Time spent on the website
• Links or buttons clicked
• Website navigation and shopping activity

How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order, create an account, subscribe to marketing, contact us, or provide information through our website
• Automatically through cookies, pixels, analytics tools, and similar technologies
• From Shopify and other service providers that help operate our website
• From payment processors, fulfillment providers, shipping carriers, marketing platforms, and business partners
• From social media platforms when you interact with our pages or advertisements

How We Use Your Personal Information

We may use your personal information to:

Process and Fulfill Orders

We use your information to:

• Process payments
• Confirm purchases
• Fulfill and ship orders
• Provide tracking information
• Process eligible returns and refunds
• Communicate order updates
• Help resolve delivery or product issues

Operate and Improve Our Store

We may use information to:

• Maintain customer accounts
• Remember preferences
• Improve our website and services
• Recommend products
• Analyze website performance
• Improve the shopping experience
• Prevent technical issues

Communicate With You

We may use your information to:

• Respond to questions
• Provide customer support
• Send order confirmations
• Send shipping and delivery updates
• Notify you about returns, refunds, or account activity
• Send important service-related communications

Marketing and Advertising

With your consent or as permitted by law, we may use your information to:

• Send promotional emails
• Provide product updates
• Announce sales or new arrivals
• Show personalized advertising
• Remind you about items left in your cart

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link included in the email. You may still receive non-promotional messages concerning orders, payments, accounts, or customer-service matters.

Security and Fraud Prevention

We may use personal information to:

• Verify transactions
• Protect customer accounts
• Detect or prevent fraud
• Investigate suspicious activity
• Protect our website, customers, and business
• Enforce our policies and Terms of Service

Legal and Regulatory Purposes

We may use or disclose information when necessary to:

• Comply with applicable laws
• Respond to lawful requests
• Cooperate with legal or government authorities
• Resolve disputes
• Enforce contracts and policies
• Protect our legal rights

How We Share Personal Information

We may share personal information with third parties that help us operate our store and provide services to customers, including:

• Shopify
• Payment processors
• Dropshipping and fulfillment providers
• Product suppliers
• Shipping carriers
• Customer-service providers
• Website hosting and cloud-storage providers
• Data analytics providers
• Email and marketing platforms
• Fraud-prevention and security providers
• Professional advisers when reasonably necessary

These third parties may only receive information reasonably necessary to perform their services or as otherwise permitted by law.

We may also share information:

• When you request or authorize us to do so
• To complete an order or shipment
• In connection with a business sale, merger, restructuring, or similar transaction
• To comply with legal obligations
• To respond to subpoenas, court orders, or lawful government requests
• To protect the rights, safety, property, and security of Urban Glow Collection, our customers, or others

Relationship With Shopify

Our store is hosted and powered by Shopify. Shopify collects and processes personal information to provide services such as website hosting, payment processing, customer accounts, analytics, fraud prevention, advertising, and checkout features.

Information submitted through our website may be shared with Shopify and other service providers that may operate in countries outside your place of residence.

Shopify may process information collected through your interactions with Urban Glow Collection and other Shopify merchants to operate, protect, personalize, and improve its services.

For more information about Shopify’s privacy practices, please review Shopify’s Consumer Privacy Policy and Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to:

• Operate the website
• Remember preferences
• Maintain shopping carts
• Analyze website traffic
• Improve website performance
• Prevent fraud
• Provide personalized advertising
• Measure the effectiveness of marketing campaigns

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the operation of the website and prevent some features from working correctly.

Third-Party Websites and Links

Our website may contain links to websites, services, or social-media platforms operated by third parties.

Urban Glow Collection does not control and is not responsible for the privacy, security, accuracy, or content of third-party websites. We encourage you to review the privacy policies of any third-party services you visit or use.

Children’s Privacy

Our website and services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us, please contact us so we can review and, when appropriate, delete the information.

We do not knowingly sell or share the personal information of individuals under 16 years of age for targeted advertising.

Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no website, electronic communication, or storage system is completely secure. We cannot guarantee that information transmitted through the internet will always remain private or protected.

Please do not send sensitive financial, identification, or confidential information through unsecured email or social-media messages.

How Long We Keep Information

We retain personal information for as long as reasonably necessary to:

• Provide our services
• Maintain customer accounts
• Complete transactions
• Process returns or refunds
• Meet tax, accounting, and legal requirements
• Resolve disputes
• Prevent fraud
• Enforce our agreements and policies

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights

Depending on where you live, you may have certain privacy rights, including the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a copy of your information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Opt out of certain uses of personal information for targeted advertising, sale, or sharing where required by law
• Appeal a decision regarding a privacy request where applicable

These rights are not absolute and may be limited by applicable law. We may need to verify your identity before processing a request.

You may exercise your rights by contacting us using the information listed below.

We will not discriminate against you for exercising your privacy rights.

Communication Preferences

You may unsubscribe from promotional emails by clicking the unsubscribe link included in those messages.

Even after opting out of marketing, you may continue to receive important communications related to:

• Orders
• Payments
• Shipping
• Returns
• Refunds
• Account security
• Customer-service requests

International Data Transfers

Shopify and some of our service providers may process or store personal information outside the country or state where you live.

When required, appropriate safeguards may be used to protect personal information transferred internationally.

Complaints

Contact us if you have concerns or complaints about how your personal information is handled.

Depending on your location, you may also have the right to contact your local privacy or data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• Our business practices
• Our website or services
• Shopify features
• Legal or regulatory requirements

When changes are made, we will update the “Last updated” date shown at the top of this policy.

Contact Us

For questions about this Privacy Policy, our privacy practices, or your personal information rights, contact us at:

Urban Glow Collection

Phone: (318) 840-3049
Email: ugcollective@yahoo.com
Website: GlowByUrban.com